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🎟️ Privacy Policy

This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our website https://www.resonance2025.com and register for the Résonance 2025 conference.
 

“We”, “us”, or “our” refers to Montreal City Mission (MCM), which operates the Résonance 2025 website and manages the event.

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🔍 1. Types of Information We Collect
We collect both passive (automatic) and active (voluntary) data:
 

a) Automatically Collected Data (Passive)
When you visit our site, we collect information such as:

  • IP address

  • Location

  • Browser type and device info

  • Pages visited and links clicked

  • Date and time of access

  • Referring URL

This is collected via tools such as Google Analytics, and through cookies (see below).
 

b) Voluntarily Provided Data (Active)
When you buy a ticket, sign up for updates, or fill out a form, we may collect:

  • Full name

  • Mailing address

  • Email address

  • Phone number

  • Location

  • Affiliation(s)

We only collect what is necessary to manage your registration and deliver the event.

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💳 2. Ticketing & Payment
Ticket sales for Résonance 2025 are processed through Zeffy, a trusted third-party ticketing platform. While we do not collect or store your payment data directly, Zeffy may collect personal and financial information to complete your transaction.

We encourage users to review Zeffy's privacy policy before purchasing, as their data collection practices are governed by their own terms. While Zeffy is a trusted partner, their site does not fall under our external links disclaimer (see Section 10), but it is still important to read their policy to stay fully informed.

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📬 3. How We Use Your Data
We use your information to:

  • Process ticket sales and confirm registrations

  • Communicate essential event updates (logistics, schedule changes, etc.)

  • Send promotional emails (only with your consent)

  • Respond to your questions or requests

  • Improve site functionality and user experience

  • Comply with legal or regulatory obligations

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🔐 4. Data Security Measures
We store your data in secure systems, using encryption (SSL) and access control. Only authorized personnel may access your information.

We will not sell or share your personal data with third parties unless required by law or court order.

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🌍 5. Data Hosting & International Transfers
Your information may be stored or processed in Canada or in jurisdictions where our third-party service providers operate. We ensure these services comply with appropriate data protection laws.

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⏳ 6. Data Retention
We retain your personal data for up to 3 years after the event, unless you request deletion sooner or unless required for financial/tax/legal reasons.

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❗ 7. Cookies & Tracking
Our site uses cookies and similar technologies to improve your experience and understand visitor behavior. These may include:

  • Analytics cookies (e.g., Google Analytics)

  • Functional cookies (e.g., remembering your selections)

  • Advertising/retargeting cookies (if applicable)

By using the site, you consent to the use of these cookies. You can adjust cookie preferences in your browser settings.

We will display a cookie banner for first-time visitors in accordance with Law 25.

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⚖️ 8. Your Rights (Law 25 & CASL)
If you reside in Quebec, you have the right to:

  • Be informed about how your data is used

  • Access your personal data

  • Request corrections

  • Withdraw consent or object to certain uses

  • Request deletion of your data

  • File a complaint with the Commission d’accès à l’information du Québec

You can also unsubscribe from promotional emails at any time via the link in our emails.

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👤 9. Minors
We do not knowingly collect personal data from children under 14 without parental consent. If we become aware that we have collected data from a minor without such consent, we will delete it promptly.

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🔗 10. External Links
Our site may contain links to other websites for your convenience. While we select trustworthy partners, we are not responsible for the privacy practices or content of those external websites. Please read their privacy policies before submitting personal data.

Note: Zeffy, our ticketing provider, is a trusted platform, but operates under its own privacy policy and is not governed by this one.

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📅 11. Changes to This Policy
This Privacy Policy was last updated on May 8, 2025. We reserve the right to modify it at any time. Changes take effect as soon as they are posted on the website.

We will notify users of any major updates via our website or by email, if applicable.

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📫 12. Contact
For questions, requests, or to exercise your data rights, contact our Privacy Officers:

By using our site or purchasing a ticket, you agree to the terms of this Privacy Policy.

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